PRIVACY POLICY

Last Updated: 15 September 2026

Welcome to UrbanSpares.co.ke (“UrbanSpares”, “we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and disclose personal information when you visit or use www.urbanspares.co.ke, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. WHO WE ARE

UrbanSpares.co.ke is an online automotive products and spare-parts store serving customers in Kenya.

We may offer products including:

  • Car batteries
  • Wheels and tyres
  • Headlights and lighting products
  • Automotive spare parts
  • Car accessories
  • Other automotive products and related services

For purposes of applicable Kenyan data protection law, UrbanSpares may act as a data controller where we determine how and why your personal information is processed.

2. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us when you use our website or interact with our business.

This may include:

A. Contact and customer information

  • Full name
  • Telephone number
  • Email address
  • Delivery address
  • Billing address
  • Location or town
  • Other information you provide when contacting us

B. Order information

When you purchase a product, we may collect information necessary to process and fulfil your order, including:

  • Products ordered
  • Order number
  • Delivery details
  • Payment-related information
  • Order history
  • Communication relating to your order

C. Website and technical information

When you visit our website, certain technical information may automatically be collected, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Approximate location information
  • Date and time of website visits
  • Website usage and interaction information

D. Communications

If you contact us by telephone, email, WhatsApp, social media, contact forms or other communication channels, we may retain information from those communications for customer-service, order-management and business-record purposes.

3. HOW WE COLLECT YOUR INFORMATION

We may collect information:

  • When you create an account
  • When you place an order
  • When you request a quotation
  • When you submit a contact form
  • When you subscribe to our newsletter or marketing communications
  • When you contact us by phone, WhatsApp, email or social media
  • When you participate in promotions or other activities
  • Automatically through cookies and similar technologies when you browse our website

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

4. HOW WE USE YOUR PERSONAL INFORMATION

We may use your information for legitimate business purposes, including:

Order processing and fulfilment

  • Processing and confirming orders
  • Delivering products
  • Communicating about your order
  • Processing payments or confirming payment
  • Handling returns, exchanges and refunds
  • Providing quotations and product information

Customer service

  • Responding to enquiries
  • Providing technical or product assistance
  • Resolving complaints
  • Communicating important service information

Website operation

  • Operating and maintaining our website
  • Improving website functionality
  • Understanding how customers use our website
  • Detecting technical problems
  • Protecting our website against fraud, abuse and security threats

Marketing

Where permitted by law and, where required, with your consent, we may use your contact information to send you:

  • New product information
  • Special offers
  • Promotions
  • Discounts
  • Automotive product updates
  • Other marketing communications

You may unsubscribe from marketing communications at any time.

Legal and regulatory purposes

We may process and retain information where necessary to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests from authorities
  • Prevent fraud or misuse
  • Protect our rights and property
  • Establish, exercise or defend legal claims

5. LEGAL BASIS FOR PROCESSING

Depending on the circumstances, we may process your personal information on the basis of:

  • Your consent
  • The need to perform a contract with you, such as fulfilling an order
  • Compliance with a legal obligation
  • Our legitimate business interests, where those interests are not overridden by your privacy rights
  • Other lawful bases permitted under applicable Kenyan data protection law

Where processing is based on consent, you may withdraw your consent, subject to any legal or contractual limitations.

6. COOKIES AND SIMILAR TECHNOLOGIES

UrbanSpares.co.ke may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Remember website preferences
  • Keep items in your shopping cart
  • Understand website traffic
  • Improve website performance
  • Measure advertising effectiveness
  • Provide relevant website functionality

Some cookies may be provided by third-party services used by our website.

You can adjust cookie settings through your browser. However, disabling certain cookies may affect some website functions.

7. THIRD-PARTY SERVICE PROVIDERS

We may use trusted third-party service providers to help us operate our business and website.

These may include providers involved in:

  • Website hosting
  • Payment processing
  • Delivery and logistics
  • Customer communication
  • Website analytics
  • Advertising and marketing
  • Website security
  • Email services
  • Technical support

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and data-protection safeguards are in place.

We do not sell your personal information to third parties.

8. PAYMENTS

Where payments are made through third-party payment providers, payment information may be processed directly by the relevant payment service provider.

UrbanSpares does not intend to store complete payment-card information on its website unless this is specifically required and lawfully permitted.

Payment providers may have their own privacy policies and terms governing their processing of personal information.

9. DELIVERY AND LOGISTICS

To fulfil your order, we may provide necessary customer information to delivery or logistics providers.

Information shared may include:

  • Customer name
  • Telephone number
  • Delivery location
  • Delivery address
  • Order details necessary to complete delivery

Such information is shared only to the extent reasonably necessary to fulfil the delivery or related service.

10. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Destruction
  • Alteration
  • Misuse

Security measures may include access controls, secure website technologies, restricted access to customer information, secure hosting arrangements and other appropriate safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take reasonable precautions when using online services.

11. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders
  • Providing customer service
  • Maintaining business and transaction records
  • Resolving disputes
  • Preventing fraud
  • Complying with legal, tax and accounting requirements
  • Establishing, exercising or defending legal claims

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

12. YOUR DATA PROTECTION RIGHTS

Subject to applicable law, you may have rights regarding your personal information, including the right to:

  • Be informed about how your personal information is used
  • Request access to personal information we hold about you
  • Request correction of inaccurate or misleading information
  • Object to certain processing of your personal information
  • Request deletion of personal information where legally applicable
  • Withdraw consent where processing is based on consent
  • Exercise other rights provided under applicable Kenyan data protection law

The ODPC identifies rights including being informed, accessing personal data, objecting to processing, and requesting correction or deletion of false or misleading information.

To exercise a privacy right, please contact us using the details provided below.

13. CHILDREN’S PRIVACY

Our website is intended for general consumers and businesses purchasing automotive products.

We do not knowingly collect personal information from children where such collection is not permitted by applicable law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.

14. INTERNATIONAL DATA TRANSFERS

Some service providers we use may process information outside Kenya.

Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that the transfer and processing are carried out in accordance with applicable Kenyan data protection requirements and appropriate safeguards.

Kenyan data protection principles place requirements on transfers of personal data outside Kenya, including appropriate safeguards or consent where applicable.

15. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, social-media platforms, payment services or other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with your personal information.

16. MARKETING COMMUNICATIONS

If you have opted to receive marketing communications from us, we may contact you about products, promotions, offers and other relevant information.

You may unsubscribe from marketing communications at any time by:

  • Following the unsubscribe instructions in an email;
  • Contacting us directly; or
  • Requesting that we stop sending marketing communications.

Please note that even if you opt out of marketing communications, we may still contact you where necessary regarding an existing order, transaction, account or service.

17. DATA BREACHES

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and address the incident and make any notifications required by law.

We maintain reasonable measures designed to identify and respond to security incidents involving personal information.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business practices
  • Changes to our website or services
  • Changes in technology
  • Changes in applicable laws or regulations
  • Changes in data-processing practices

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

19. CONTACT US

If you have questions about this Privacy Policy, wish to exercise your data-protection rights, or have a privacy-related complaint, please contact UrbanSpares using the contact information published on our website.

UrbanSpares.co.ke

Website: www.urbanspares.co.ke

Email: [Insert official business email]

Phone/WhatsApp: 0740154882

Business Address: RNG Plaza , Ronald Ngala Street Nairobi – Kenya 

We will endeavour to respond to privacy-related requests within the period required by applicable law.

20. COMPLAINTS

If you believe that your personal information has been handled in a manner that violates applicable data-protection law, you may first contact us so that we can investigate and attempt to resolve your concern.

You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

The ODPC is responsible for regulating the processing of personal data and protecting individuals’ privacy rights in Kenya.

21. ACCEPTANCE OF THIS PRIVACY POLICY

By using UrbanSpares.co.ke, you acknowledge that you have had an opportunity to review this Privacy Policy and understand how we may collect and process personal information as described above.

Last Updated: 15 September 2026