Terms & Conditions

Last Updated: 15 September 2026

Welcome to UrbanSpares.co.ke. These Terms & Conditions govern your use of our website and the purchase of products from UrbanSpares. By accessing our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions.

Please read these terms carefully before using our website or placing an order.

1. About UrbanSpares

UrbanSpares is an online automotive products and spare-parts retailer serving customers in Kenya.

Our products may include:

• Car batteries
• Wheels and tyres
• Headlights and automotive lighting
• Automotive spare parts
• Car accessories
• Electrical and automotive components
• Other automotive-related products

Website: www.urbanspares.co.ke
Phone/WhatsApp: 0740 154 882
Address: RNG Plaza, Ronald Ngala Street, Nairobi, Kenya

2. Use of Our Website

By using UrbanSpares.co.ke, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with, damage, or gain unauthorized access to our website or systems.
• Not use our website to engage in fraudulent, abusive, or unlawful activities.
• Ensure that information provided to us, including delivery and contact details, is accurate.

We reserve the right to restrict or refuse access to the website where there is reasonable evidence of misuse, fraud, or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However:

• Product images may differ slightly from the actual product due to photography, lighting, display settings, or manufacturer updates.
• Manufacturers may change product specifications, packaging, or designs without prior notice.
• Availability may change without notice.
• Minor differences between displayed information and the actual product may occur.

Where a significant error affects an order, we will contact the customer and provide an appropriate solution.

4. Automotive Product Compatibility

Customers are responsible for providing accurate vehicle and product information when ordering automotive products.

For products such as batteries, tyres, wheels, headlights, and spare parts, compatibility may depend on factors including:

• Vehicle make and model
• Manufacturing year
• Engine size and type
• Battery specifications
• Battery dimensions and terminal configuration
• Tyre size
• Wheel specifications
• Part number
• Vehicle trim or variant
• Other manufacturer-specific requirements

Where necessary, customers should provide accurate vehicle details or the relevant part number before placing an order.

UrbanSpares may assist with compatibility checks based on the information provided by the customer. However, compatibility guidance does not replace verification by the vehicle owner, qualified mechanic, technician, or authorized dealer.

We are not responsible for incompatibility resulting from incorrect or incomplete information supplied by the customer.

5. Product Prices

All prices displayed on UrbanSpares.co.ke are subject to change without prior notice.

Prices may change due to:

• Supplier pricing
• Currency fluctuations
• Taxes or government charges
• Promotional campaigns
• Stock availability
• Manufacturer price changes

The price applicable to an order is the price confirmed at the time the order is accepted, subject to correction of genuine pricing errors.

If a significant pricing error occurs, UrbanSpares reserves the right to cancel the affected order and refund any payment already received.

6. Product Availability

Products displayed on our website are subject to availability.

Adding a product to a shopping cart does not necessarily guarantee that the product will remain available until checkout or delivery.

If an ordered product becomes unavailable, we may contact the customer to discuss:

• A suitable replacement;
• An alternative product;
• A revised delivery arrangement; or
• A refund where applicable.

7. Placing an Order

Customers may place orders through the purchasing options provided on our website.

An order is considered successfully placed when the required order information has been received.

However, placing an order does not automatically constitute final acceptance of the order. UrbanSpares may contact the customer to verify:

• Product availability
• Product compatibility
• Customer details
• Delivery information
• Payment information
• Other relevant order details

We reserve the right to decline or cancel an order where there is a legitimate reason to do so.

8. Order Confirmation

After receiving an order, UrbanSpares may contact the customer by phone, WhatsApp, SMS, email, or another available communication method to confirm the order.

Customers should ensure that their contact information is accurate and accessible.

Failure to provide accurate contact or delivery information may result in delays or cancellation of the order.

9. Payment

Payment methods available may include those displayed or communicated during the ordering process.

Depending on the order and location, payment may be required:

• Before delivery;
• Upon delivery, where Pay on Delivery is available; or
• Through another payment method agreed with UrbanSpares.

For Pay on Delivery orders, the customer is expected to make payment as agreed when the order is delivered.

UrbanSpares reserves the right to request payment confirmation or additional verification where reasonably necessary.

10. Delivery

UrbanSpares aims to provide reliable delivery services to customers in Kenya.

Delivery times may vary depending on:

• Customer location
• Product availability
• Order confirmation time
• Courier availability
• Weather and road conditions
• Public holidays
• Unforeseen logistical circumstances

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Customers are responsible for providing accurate delivery information and ensuring that someone is available to receive the order where required.

Additional delivery charges may apply depending on the destination, product, or delivery arrangement.

11. Delivery Inspection

Customers are encouraged to inspect products upon delivery and, where reasonably possible, confirm that the product received corresponds with the order.

If a product appears damaged, incorrect, or materially different from what was ordered, the customer should notify UrbanSpares as soon as possible.

Customers should not install or use a product where there is an obvious issue requiring clarification.

12. Installation of Automotive Products

UrbanSpares recommends that automotive products, particularly batteries, electrical components, headlights, and other technical parts, be installed by a qualified mechanic or technician.

UrbanSpares is not responsible for damage caused by:

• Incorrect installation;
• Incorrect wiring;
• Incorrect fitting;
• Improper handling;
• Use of unsuitable tools;
• Installation in an incompatible vehicle;
• Modification of the product; or
• Failure to follow manufacturer instructions.

Where installation requirements are specified by the manufacturer, customers should follow those requirements.

13. Car Battery Purchases

Before purchasing a car battery, customers should verify the required battery specifications and compatibility with their vehicle.

Relevant specifications may include:

• Battery size
• Capacity (Ah)
• Cold Cranking Amps (CCA)
• Dimensions
• Terminal position
• Terminal type
• Battery technology
• Vehicle requirements
• Start-stop compatibility where applicable

Where applicable, modern vehicles may require battery registration, coding, programming, or other procedures after battery replacement.

UrbanSpares recommends that customers seek assistance from a qualified technician where such procedures are required.

14. Wheels and Tyres

Customers are responsible for confirming that selected wheels and tyres are suitable for their vehicle.

Important specifications may include:

• Tyre size
• Wheel diameter
• Wheel width
• Bolt pattern
• PCD
• Offset
• Centre bore
• Load rating
• Speed rating
• Vehicle clearance requirements

Customers should obtain professional advice where they are uncertain about compatibility.

15. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Customers should review the Return & Refund Policy before placing an order.

Products may be subject to inspection before a return, replacement, exchange, or refund is approved.

Nothing in these Terms & Conditions is intended to exclude rights that cannot legally be excluded under applicable Kenyan law.

16. Warranty

Where a product is supplied with a manufacturer or supplier warranty, the applicable warranty terms will apply.

Warranty coverage may depend on:

• Product type
• Manufacturer
• Warranty period
• Proper installation
• Correct use
• Maintenance
• Proof of purchase
• Manufacturer warranty conditions

Warranty does not normally cover damage caused by misuse, improper installation, accidents, unauthorized modification, abnormal use, or other circumstances excluded by the applicable warranty.

Customers should retain their proof of purchase and relevant warranty documentation.

17. Special-Order and Customized Products

Certain products may be ordered specifically for a customer or supplied according to special specifications.

Special-order, customized, or specifically sourced products may have different cancellation, return, or refund conditions.

Customers will be informed of any special conditions applicable to such products where reasonably possible before the order is confirmed.

18. Order Cancellation

Customers may request cancellation of an order before dispatch.

Once an order has been dispatched, cancellation may no longer be possible and may instead be handled under the applicable return or refund procedure.

UrbanSpares reserves the right to cancel an order where:

• The product is unavailable;
• A significant pricing or product information error has occurred;
• The order appears fraudulent;
• The customer cannot be reached for necessary confirmation;
• Delivery cannot reasonably be completed; or
• Other legitimate circumstances prevent fulfillment.

Where a customer has already made payment for an order that UrbanSpares cancels, any applicable refund will be processed in accordance with our refund procedures.

19. Promotions and Discounts

Promotional offers, discounts, and special prices may be subject to specific terms.

Unless expressly stated otherwise:

• Promotions cannot be exchanged for cash;
• Promotions may have a specified validity period;
• Certain products may be excluded;
• Offers may be subject to stock availability; and
• UrbanSpares may correct genuine errors in promotional information.

Different promotions may not necessarily be combined.

20. Fraud and Suspicious Transactions

UrbanSpares reserves the right to investigate or cancel orders that appear fraudulent, suspicious, abusive, or inconsistent with legitimate purchasing activity.

We may request additional information to verify an order where reasonably necessary.

We will not knowingly participate in transactions involving fraudulent payment methods or unlawful activity.

21. Intellectual Property

Unless otherwise stated, the content of UrbanSpares.co.ke, including:

• Logos
• Brand elements
• Text
• Product descriptions
• Graphics
• Images
• Website design
• Page layouts
• Other original content

is owned by or licensed to UrbanSpares and may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially exploit our website content without appropriate authorization.

Product names, trademarks, and logos belonging to manufacturers remain the property of their respective owners.

22. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, courier services, manufacturers, or other external services.

UrbanSpares is not responsible for the content, availability, privacy practices, or policies of third-party websites or services.

Customers should review the relevant third party’s terms and policies before using their services.

23. Limitation of Liability

UrbanSpares will take reasonable steps to provide accurate product information and reliable services.

To the extent permitted by applicable law, UrbanSpares shall not be responsible for losses arising from:

• Incorrect information provided by a customer;
• Product incompatibility caused by incorrect customer information;
• Improper installation;
• Unauthorized modifications;
• Misuse of products;
• Delays caused by third-party delivery providers;
• Events outside our reasonable control; or
• Failure to follow manufacturer instructions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

24. Events Beyond Our Control

UrbanSpares will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

These may include:

• Severe weather;
• Natural disasters;
• Road closures;
• Government restrictions;
• Strikes;
• Public emergencies;
• Transport disruptions;
• Internet or telecommunications failures;
• Supplier disruptions; or
• Other unforeseen circumstances.

Where such circumstances occur, we will make reasonable efforts to minimize delays and communicate with affected customers.

25. Privacy

Your use of UrbanSpares.co.ke is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

26. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute arising from the use of our website or purchase of products from UrbanSpares will, where necessary, be subject to the jurisdiction of the competent courts and applicable dispute-resolution mechanisms in Kenya.

27. Changes to These Terms

UrbanSpares may update these Terms & Conditions from time to time to reflect changes in our services, products, business practices, or applicable legal requirements.

The updated version will be published on this page together with the relevant update date.

Customers are encouraged to review these Terms & Conditions periodically.

28. Contact Us

If you have questions regarding these Terms & Conditions, an order, a product, delivery, returns, or warranties, please contact us:

UrbanSpares
Website: www.urbanspares.co.ke
Phone/WhatsApp: 0740 154 882
Address: RNG Plaza, Ronald Ngala Street, Nairobi, Kenya

29. Acceptance of These Terms

By accessing UrbanSpares.co.ke, placing an order, or purchasing products from UrbanSpares, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

UrbanSpares — Quality Automotive Products. Reliable Service.