At UrbanSpares, we aim to make your shopping experience convenient by providing fast and reliable delivery across Kenya.

Nairobi Metropolitan Area

We offer same-day delivery within the Nairobi Metropolitan Area for eligible orders confirmed within our operating hours.

• Delivery is handled through our delivery riders or company vehicle.
• Payment on Delivery is available for Nairobi Metropolitan Area deliveries.
• Customers can pay by M-Pesa or cash upon delivery, as agreed at the time of ordering.
• Delivery charges may vary depending on the location and size of the order.

Upcountry Deliveries

We offer next-day delivery to many upcountry destinations, depending on the location and the parcel service available.

For upcountry deliveries:

• Orders are dispatched through parcel/courier services available for the customer's location.
• The courier or parcel service may vary depending on the destination.
• Payment must be made in advance before the order is dispatched.
• Payments are made through our official M-Pesa PayBill details provided during order confirmation.
• Once payment is confirmed, we arrange dispatch through the appropriate parcel service.

Delivery times may vary depending on the destination, courier schedules, public holidays, weather, and other circumstances beyond our control.

Payment & Order Documentation

For orders requiring advance payment, customers will receive the applicable receipt/invoice and warranty documentation after payment has been confirmed, where a warranty applies to the product.

Customers are encouraged to keep their receipt or invoice as proof of purchase for future reference, returns, exchanges, or warranty claims.

Before Dispatch

For certain automotive products, we may request additional vehicle or product information to help confirm compatibility before dispatch.

This may include:

• Vehicle make and model
• Year of manufacture
• Engine size
• Battery specifications
• Tyre size
• Part number
• Photos of the existing product

Providing accurate information helps us process your order correctly.

Delivery Charges

Delivery charges may vary depending on:

• Customer location
• Product size and weight
• Delivery method
• Parcel or courier service used

Any applicable delivery charges will be communicated before the order is finalized.

Need Assistance?

For delivery enquiries, order confirmation, payment details, or product compatibility assistance:

Phone/WhatsApp: 0740 154 882
Website: www.urbanspares.co.ke
Location: RNG Plaza, Ronald Ngala Street, Nairobi, Kenya

UrbanSpares — Quality Automotive Products. Reliable Service.